MEMBERSHIPS

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Cancellation Policy

ACCEPTABLE CANCELLATION WINDOWS: Clients must cancel at least 24 hours before the scheduled class time to avoid penalties.


LATE CANCELLATIONS & NO SHOWS: Cancellations made within 24 hours of the scheduled class time are considered late cancellations.
Consequences of Late Cancellation or No-Show: The session or class fee is fully charged, either via the credit card on file or deducted from the membership/package.


STUDIO CANCELLATIONS:  If the Studio cancels a class due to reasons such as inclement weather, low enrollment, or instructor illness, clients will be offered a rescheduled session or, in some cases, a free make-up group class (private classes excluded).

Extended Health Benefits

Most of our healthcasre services can be covered by your extended health benefits. Please verify plan details with your health care provider prior to booking your session(s).

While we treat ICBC and WCB clients, clients are responsible for paying upfront for all associated costs at Form Body Lab.

Clients are solely responsible for collecting reimbursements from third parties that we do not direct bill to. Form Body Lab is not able to guarantee reimbursements from any third party. All matters relating to coverage and reimbursements for services are strictly the client’s responsibility.

Membership Guidelines

USAGE AND SPACE EXPECTATIONS

  • Cell Phones: Allowed with silent usage.
  • Photos: Permitted except of other clients without permission.
  • Minimum Age: 16 for classes; parent required if under 16.
  • Dress Code: Grip socks required for Pilates classes and workout attire. No inappropriate clothing of any kind.
  • Behavioural Expectations: No tolerance for harassment, bullying, or rude language.
  • Late Arrival Policy: Clients cannot enter after 5 minutes past class start time. If a Client arrives after 5 minutes past the class start time, they will not be permitted to join the class and they will forfeit their class credit.


Registration Expectations:

  • Enrollment Windows: 6 months in advance.
  • Waitlists: Available; clients will be notified via system-generated email or text if they are added to a waitlisted class.
  • Notification Deadline: Clients must notify within 24 hours if unable to take the class.


SAFETY NOTICES


Client training services provided in this facility may be provided either by employees of the Studio or by independent contractors who are retained by the Studio. Regardless, all payments for personal training services are to be made to FORM Body Lab, who will pay the trainers as the services are provided.


It is the client’s responsibility to wipe down all equipment after each use and put away the equipment they use.


Clients are required to use the safety features of the equipment. If tiy are unsure of how to use a machine, you should obtain instructions from one of our instructors.


Horseplay, vulgar language, abuse of the equipment, working out while intoxicated, or other inappropriate behaviour will not be tolerated and may result in the suspension or cancellation of the your membership, and the balance of the contract being declared due and payable in full immediately.


SUMMARY OF MEMBERSHIP POLICIES


You agree to abide by all membership regulations of the FORM Body Lab Ltd.

You agree to comply with stated and customary rules for participation and use of equipment.

Unless cancelled as provided in this Agreement, you will be responsible for all payments due and owing under this Agreement, even if you do not use the Studio’s facilities and services. However, in the event of death or disability, liability for fees will terminate as of the date of death or disability.


If the Studio becomes temporarily unavailable due to an event such as fire, flood, loss of lease, or the life, we will extend the your membership privileges for the period the facilities were unavailable.

If you violate this Agreement and the terms contained therein or any of the rules and regulations for use of the facility, we may suspend the your right to use the facility until such time as you provide us with reasonable assurance of future compliance. During the period of any such suspension, you shall not be entitled to a credit for any prepayment of dues or other fees due or paid pursuant to this Membership Agreement.

In the event you continue to violate the terms of this Agreement or the rules and regulations governing the facility, your membership may be terminated by us, and the balance of the contract declared due and payable in full immediately.
You agree that you shall not engage in any type of commercial or business activity while using the facilities.


Your shall not act as a trainer for any other clients or guests and any acts which constitute such business activities are strictly forbidden. If you engage in such commercial or business activities your membership shall be subject to immediate cancellation and the balance of the contract declared due and payable in full immediately.

You agree that you shall abide by the Studio dress code at all times while in the facility.

You agree that you shall not use loud or profane language upon the Studio premises nor shall you molest, badger, assault or harass other Studio clients, guests or employees. If you engages in such behaviour, your membership shall be subject to immediate cancellation, and the balance of the contract declared due and payable in full immediately.

You understands that you may be photographed at the Studio. By execution of this Agreement, You agree to allow your photo, video or likeness to be used for any legitimate purpose by the Studio at our discretion. You acknowledges that by signing this Agreement, you gives up all claims of ownership, income, editorial content, and use of such media. If the you do not authorize photography, please email [email protected] stating so and we will not use you in any public photograph or video.

You agree that if you fail to use the Studio facilities that shall not release you from the obligation to make all payments required by the terms of this Membership Agreement.

Should this Agreement be placed in the hands of an attorney for the violation of any provision contained herein, the parties agree the Studio shall be entitled to recover all costs and expenses resulting there from, including a reasonable amount as attorney’s fees.

The parties hereby agree that the whole agreement between the parties relating to the subject matter hereof is contained in this Agreement and shall supersede any prior understandings, arrangements, commitments, or undertakings of the parties, whether written or oral, express, or implied.
This Agreement may not be amended or modified except by an instrument in writing executed by the parties hereto.

You authorize FORM Body Lab Ltd. and their authorized designees to contact you by email, telephone, or by other means. Subject to applicable law, you agree that any of these parties may contact you at any mailing address, phone number or e-mail address set forth on the face of this agreement, or any other address subsequently provided to, or obtained by, any such party.


The Studio retains the right to modify these policies without warning. Reasonable rules and regulations may be posted in the Membership Guide or at the Studio from time to time and all Clients shall be subject to strict compliance therewith.

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Email & Text Reminders

Never miss a class or appointment again! We do our best to remind you of your scheduled appointment times. Please make sure to have your updated cell phone number and email on file so we can send you appointment and class reminders. While we do offer appointment reminders, it is the client’s responsiblity to attend all booked appointments, regardless of receiving an automated reminder or not.

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